Terms & Conditions
Availability of merchandise is estimated according to information on hand at the time of order. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation or any other cause beyond the control of the seller. All refunds and exchanges are subject to seller approval. Seller makes no warranty beyond any written description itemized on the order. Such disclaimer does not affect manufacturer warranty, if any. Seller will assist buyer in the exercise of all factory warranties.
FREE SHIPPING applies to the contiguous 48 United States. Residents of AZ, CA, CO, ID, MT, NV, OR, UT and WA may incur additional shipping charges on certain items. We will notify the customer if this situation arises prior to processing order for shipment.
You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
For some products, we offer a modified version of our return policy. If you are ordering one of these items, please click the link below to learn more about its return policy.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
- Clearance Items
- Gift Certificates
- Personalized Items
- Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
Extended Holiday Return Policy!
You have until January 31 to return orders placed between November 1 and December 25. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue through Account.
Return an Item or Order
- Please call 440-919-2434
What if My Order Arrives Damaged?
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacement parts as soon as possible.
Our Freight return policy
- When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
- If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to seek our many resources.
- Ordering Replacement Parts
Our 30 Day “Sleep Soundly” Mattress Guarantee assures you will receive the best mattress for you. The change from your old worn out mattress to a new, supportive mattress can feel very different at first. If you aren’t satisfied with its feel then, call our mattress experts and we can exchange it for a brand new mattress within the first 30 days you have it. All it takes to get that new mattress is a $149 processing and pick-up fee. We can only exchange a mattress one time.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.
Assembly may be required required.